Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jheneskincare@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jheneskincare@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

What is the Exchange/Refund Policy?

 

   Please email us at jheneskincare@gmail.com within 14 days of your delivery to let us know your concern. We will work quickly and diligently to resolve your issue.

 

What if the item I receive is damaged or faulty?

 

We work hard to ensure that every item that gets sent out is of high quality.  However, if you have any concerns about a damaged or faulty item, please email us at jheneskincare@gmail.com as soon as possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.